Kendall Shaw, Au.D.

Kendall Shaw, Au.D.

Dr Kendall ShawDr Kendall Shaw graduated cum laude with a Bachelors of Science in communication sciences and disorders from James Madison University in Virginia. She then earned her Doctor of Audiology (Au.D.) degree from Montclair State University in New Jersey. Dr Kendall Shaw is a NY State licensed audiologist at the New York Otolaryngology Group with two locations in NYC and one location in Staten Island.

Dr. Shaw completed her fourth-year residency at Robert Wood Johnson University Hospital, where she focused on a variety of diagnostic testing for adults and pediatric populations and led the program for newborn hearing screenings in the well baby nursery and NICU. She most recently practiced at JFK Johnson Rehabilitation Institute during which she gained extensive experience in vestibular/balance testing, complete audiological evaluations, and hearing aid selection, fitting, and verification. Dr. Shaw is currently a licensed Audiologist and Hearing Aid Dispenser in the State of New York.


Dr Rachel MarcusDr Rachel Marcus is a NY State licensed audiologist at the New York Otolaryngology Group with two locations in NYC and one location in Staten Island.

Dr Rachel Marcus received her Doctorate of Audiology (Au.D.) from The Graduate Center; City University of New York (CUNY) in 2013 and her Bachelor of Arts degree from Colgate University in 2004. She completed her residency at The Ear Center of Greensboro in Greensboro, NC. She is a New York State licensed Audiologist and Hearing Aid Dispenser. Dr. Marcus is a Fellow of the American Academy of Audiology (F-AAA) and currently holds her Certificate of Clinical Competence in Audiology (CCC-A) from the American Speech and Hearing Association (ASHA).

Dr. Marcus has worked in both hospital and private practice settings, performing audiological testing including Auditory Brainstem Response (ABR) and Otoacoustic Emissions (OAEs) on patients of all ages. She is also experienced in hearing aid services (evaluations, fittings, and adjustments) for all types of devices: hearing aids, cochlear implants, bone-anchored hearing aids (BAHA, Ponto, Soundbite), and alternative implantable hearing devices (Maxum™; Esteem®). Dr. Marcus is fluent in Spanish.

Her interests include unilateral hearing loss, congenital conductive hearing losses (microtia and atresia), technologically advanced hearing aids, and assistive listening devices.


Question: Hello, my little sister who is 20 just got diagnosed with sudden sensor neural hearing loss (SSHL) and I just wanted to get some expert opinion on what she is supposed to do and what the appropriate treatment is. She has completely lost hearing in one ear. She is taking steroids, but she has not seen any improvement since she got diagnosed. Is there anything else she can do to increase her chance of recovery?

Sudden Hearing Loss Causes


The next step to treating sudden sensor neural hearing loss is usually an intratympanic injection of a steroid medication. This is a usually painless procedure done in the office with topical anesthesia where a liquid steroid medication is injected through the eardrum into the middle ear space.

If she is in the New York area I suggest she Dr. Neil Sperling at our practice.

Hope this clears things up,

Dr. Scott Gold


Question: My father purchased a pair of Phonak Solana in China. He really didn’t like how they were calibrated there. Now he is visiting me in New York. I was wondering if one of your doctors could help recalibrate a hearing device.

Answer:  Hearing aids are like fine hearing computers today.   While many can be bought in large stores and other outlets, to get the best results the hearing aid must be finely calibrated to each individual’s hearing.  This is time and labor intensive and takes a hearing specialist who cares and knows about his or her patient and his or her hearing.  Some hearing aids, unfortunately, like the ones at Costco are locked and do not allow outside recalibration.

However, we can certainly service your father and recalibrate a hearing device.  I included our office coordinator/Liz on this email. Please call 1(212) 884-8283 to schedule an adjustment appointment. The audiologist will discuss the office visit fee at the time of your appointment.

Myra Berenson, Au D

Director of NY Hearing Center



My granddaughter is 3 months old.  she did not pass the hearing test in the hospital and she have not passed 2 more since the original.  They say she can hear high tones in one ear and the other ear has a retracted eardrum and she is not responding at all in that ear.  She was born 3 weeks early but had no problems or issues other than this hearing problem.  Is this normal?  And can the retracted eardrum be corrected with a possibility of her hearing being restored completely?  Thank you for any information regarding this situation.


It is advantageous to you and your granddaughter to be pro-active when it relates to congenital hearing loss.  The earlier the investigation, the better.  It sounds as though you are already doing the right thing and are connected to an experienced pediatric hearing center.  They should guide you through a stepwise investigation and treatment plan, which may include surgery for eardrum repair and/or cochlear implantation.  These decisions are individualized based on the details of each case.

Where is she being treated?  If you are in NY and wish an evaluation, I would be happy to help.

Best of luck

Neil M Sperling, MD

New York Otolaryngology Group

36A East 36th Street

New York, New York


Associate Professor

Department of Otolaryngology

SUNY-Downstate College of Medicine

Brooklyn, New York


Dr. Sheli LipsonDr. Sheli Lipson graduated cum laude from the University of Florida with a Bachelor of Arts degree in Communication Sciences and Disorders and a Bachelor of Science degree in Psychology. She then earned her Doctor of Audiology (Au.D.) degree from Washington University School of Medicine in St. Louis. She completed her audiology residency at Columbia University Medical Center/New York Presbyterian Hospital.

Dr. Sheli Lipson’s clinical experience includes performing complete audiological evaluations, hearing aid dispensing and evaluation, and Auditory Brainstem Response (ABR) testing. In addition, she has gained extensive research experience while working for three years at a cochlear implant and hearing loss research lab at Washington University School of Medicine. Dr. Lipson is a licensed Audiologist and Hearing Aid Dispenser in the State of New York.