hearing specialist Archives - The New York Otolaryngology Group

Dr. Kathleen Wallace graduated from Dartmouth College with a Bachelor of Arts degree in Music. She then received her Doctor of Audiology (Au.D.) from the City University of New York’s Graduate Center. Dr. Wallace’s clinical training includes rotations at the Brooklyn VA Hospital, Strivright Auditory-Oral School of Brooklyn, the Hearing and Balance Center of Mount Sinai, and the New York Eye and Ear Infirmary. Her previous work experience includes working for a major hospital in the New York City area where she performed diagnostic audiological and vestibular evaluations, and developed rehabilitative care plans. She is a fellow of the American Academy of Audiology, holds her Certificate of Clinical Competence from the American Speech-Language-Hearing Association, and is a licensed audiologist and hearing aid dispenser in New York State.

Dr. Wallace is currently an assistant adjunct professor in the CUNY Graduate Center’s Doctor of Audiology program. She has been published in the Hearing Journal and Hearing Health Magazine, and has presented previous research at the American Academy of Audiology’s annual convention.

Dr. Wallace is committed to performing person-centered care for her patients, and believes in the importance of a customized care plan. She is passionate about promoting hearing healthcare, advocating for the hearing loss community, and administering auditory training.


Dr Kendall  DicairanoDr Kendall Dicairano graduated cum laude with a Bachelors of Science in communication sciences and disorders from James Madison University in Virginia. She then earned her Doctor of Audiology (Au.D.) degree from Montclair State University in New Jersey. Dr Kendall Dicairano is a NY State licensed audiologist at the New York Otolaryngology Group with two locations in NYC.

Dr. Dicairano completed her fourth-year residency at Robert Wood Johnson University Hospital, where she focused on a variety of diagnostic testing for adults and pediatric populations and led the program for newborn hearing screenings in the well baby nursery and NICU. She most recently practiced at JFK Johnson Rehabilitation Institute during which she gained extensive experience in vestibular/balance testing, complete audiological evaluations, and hearing aid selection, fitting, and verification. Dr. Dicairano is currently a licensed Audiologist and Hearing Aid Dispenser in the State of New York.


Dr Rachel MarcusDr Rachel Marcus is a NY State licensed audiologist at the New York Otolaryngology Group with two locations in NYC.

Dr Rachel Marcus received her Doctorate of Audiology (Au.D.) from The Graduate Center; City University of New York (CUNY) in 2013 and her Bachelor of Arts degree from Colgate University in 2004. She completed her residency at The Ear Center of Greensboro in Greensboro, NC. She is a New York State licensed Audiologist and Hearing Aid Dispenser. Dr. Marcus is a Fellow of the American Academy of Audiology (F-AAA) and currently holds her Certificate of Clinical Competence in Audiology (CCC-A) from the American Speech and Hearing Association (ASHA).

Dr. Marcus has worked in both hospital and private practice settings, performing audiological testing including Auditory Brainstem Response (ABR) and Otoacoustic Emissions (OAEs) on patients of all ages. She is also experienced in hearing aid services (evaluations, fittings, and adjustments) for all types of devices: hearing aids, cochlear implants, bone-anchored hearing aids (BAHA, Ponto, Soundbite), and alternative implantable hearing devices (Maxum™; Esteem®). Dr. Marcus is fluent in Spanish.

Her interests include unilateral hearing loss, congenital conductive hearing losses (microtia and atresia), technologically advanced hearing aids, and assistive listening devices.


Question: Hello, my little sister who is 20 just got diagnosed with sudden sensor neural hearing loss (SSHL) and I just wanted to get some expert opinion on what she is supposed to do and what the appropriate treatment is. She has completely lost hearing in one ear. She is taking steroids, but she has not seen any improvement since she got diagnosed. Is there anything else she can do to increase her chance of recovery?

Sudden Hearing Loss Causes


The next step to treating sudden sensor neural hearing loss is usually an intratympanic injection of a steroid medication. This is a usually painless procedure done in the office with topical anesthesia where a liquid steroid medication is injected through the eardrum into the middle ear space.

If she is in the New York area I suggest she Dr. Neil Sperling at our practice.

Hope this clears things up,

Dr. Scott Gold


Question: My father purchased a pair of Phonak Solana in China. He really didn’t like how they were calibrated there. Now he is visiting me in New York. I was wondering if one of your doctors could help recalibrate a hearing device.

Answer:  Hearing aids are like fine hearing computers today.   While many can be bought in large stores and other outlets, to get the best results the hearing aid must be finely calibrated to each individual’s hearing.  This is time and labor intensive and takes a hearing specialist who cares and knows about his or her patient and his or her hearing.  Some hearing aids, unfortunately, like the ones at Costco are locked and do not allow outside recalibration.

However, we can certainly service your father and recalibrate a hearing device.  I included our office coordinator/Liz on this email. Please call 1(212) 884-8283 to schedule an adjustment appointment. The audiologist will discuss the office visit fee at the time of your appointment.

Myra Berenson, Au D

Director of NY Hearing Center



My granddaughter is 3 months old.  she did not pass the hearing test in the hospital and she have not passed 2 more since the original.  They say she can hear high tones in one ear and the other ear has a retracted eardrum and she is not responding at all in that ear.  She was born 3 weeks early but had no problems or issues other than this hearing problem.  Is this normal?  And can the retracted eardrum be corrected with a possibility of her hearing being restored completely?  Thank you for any information regarding this situation.


It is advantageous to you and your granddaughter to be pro-active when it relates to congenital hearing loss.  The earlier the investigation, the better.  It sounds as though you are already doing the right thing and are connected to an experienced pediatric hearing center.  They should guide you through a stepwise investigation and treatment plan, which may include surgery for eardrum repair and/or cochlear implantation.  These decisions are individualized based on the details of each case.

Where is she being treated?  If you are in NY and wish an evaluation, I would be happy to help.

Best of luck

Neil M Sperling, MD

New York Otolaryngology Group

36A East 36th Street

New York, New York



Associate Professor

Department of Otolaryngology

SUNY-Downstate College of Medicine

Brooklyn, New York

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